HELLO, MY NAME IS; 你好，我的名字是
OMIT DEBNATH
Engineer
(International After-Sales Service)
国际售后工程师
A grounded soul who values truth, respects all, but relies only on the worthy.
一个脚踏实地的灵魂，珍视真理，尊重一切，但只依赖有价值的人。
About Me
I don’t just fix machines, I build trust across continents. While sales teams close today’s deals, I’m securing tomorrow’s business through every solution I provide.
我不仅修理机器，更致力于在各大洲建立信任。销售团队致力于达成今天的交易，而我则通过提供的每个解决方案，确保明天的业务。
I have experience in the Medical Equipment Industry & the Fiber Laser Industry. 我有医疗设备行业和光纤激光行业的经验。
凭借在孟加拉国、印度以及现在的中国的实践经验，我专注于为全球客户提供无缝技术支持。目前，我在中国一家知名的光纤激光设备制造商工作，确保为国际合作伙伴提供尖端解决方案和可靠性。
What I Do
Solving complex technical challenges with precision, I deliver seamless after-sales support that keeps global operations running smoothly.
My Experience – 我的经历
Jinan Senfeng Laser Technology Co., Ltd. – 济南森峰激光科技股份有限公司
International After-Sales Engineer (China & Abroad: Hybrid ) – 国际售后工程师（中国及海外：混合）
Jinan, China – 济南, 中国
1. Install, commission, and provide technical support for Fiber Laser Cutting Machines, Welding Machines, and Bending Machines (Press Brakes).
2. Troubleshoot and service fiber laser sources (Senfeng, Raycus, Max, Reci, etc.) for clients globally, offering both on-site and remote assistance.
3. Deliver technical training to customers, ensuring optimal machine operation and maintenance.
4. Handle after-sales responsibilities across China, the Middle East, Africa, and Asia, managing client relations and resolving technical issues.
5. Work closely with international teams to ensure smooth operations and customer satisfaction.
1. 安装、调试光纤激光切割机、焊接机和折弯机（折弯机），并提供技术支持。
2. 为全球客户提供光纤激光源 {(Senfeng (森峰)、Raycus (锐科)、Max (创鑫)、and Reci (创鑫) } 的故障排除和维护服务，并提供现场和远程协助。
3. 为客户提供技术培训，确保机器最佳操作和维护。
4. 负责中国、中东、非洲和亚洲地区的售后工作，维护客户关系并解决技术问题。
5. 与国际团队紧密合作，确保运营顺畅并提高客户满意度。
Zhejiang Reci Laser Technology Co., Ltd. – 浙江热刺激光技术有限公司
Overseas After-Sales Engineer (China & Abroad: Hybrid ) – 海外售后工程师（中国及海外：混合）
Wenling, Taizhou, China – 温岭,台州,中国
1. Communicated directly with the sales team to identify new clients.
2. Installed air-cooled fiber laser welding machines and performed machine demonstrations, also repaired Laser Sources in Bangladesh and India.
3. Provided maintenance services and technical training for clients.
4. Visited markets and customers to address after-sales issues, deliver technical support, and ensure service quality.
5. Built strong relationships and demonstrated excellent communication skills.
1. 直接与销售团队沟通，寻找新客户。
2. 安装风冷光纤激光焊接机并进行机器演示，同时在孟加拉国和印度维修激光源。
3. 为客户提供维护服务和技术培训。
4. 拜访市场和客户，解决售后问题，提供技术支持，并确保服务质量。
5. 建立牢固的客户关系，并展现出卓越的沟通技巧。
Shenzhen Emperor Electronic Technology Co., Ltd. – 深圳恩普电子技术有限公司
Product Specialist (On-site) – 产品专家（现场）
Shenzhen, China – 中国深圳
1. I am currently employed in a dynamic role within the medical equipment and technology sector.
2. Regularly film live company tours for our clients, offering them an immersive view of our operations.
3. Conduct live demonstrations for Ultrasound machines, effectively showcasing the capabilities of our products(IVD and Imaging).
4. A significant part of my role involves providing training to both colleagues and clients.
5. Responsible for creating engaging video content for our company’s social media platforms, thereby enhancing our online presence.
6. Manage our company’s LinkedIn and Facebook pages.
7. In terms of technical skills, I am proficient in conducting ultrasound scans on various body parts including the Thyroid, Carotid, Liver, Kidney, and 3 and 4-chamber views of the Heart. I play a crucial role in preparing technical specifications and product clarification files, ensuring comprehensive information is readily available to clients.
8. Also adept at creating impactful PowerPoint presentations for colleagues and clients.
9. As part of my responsibilities, I manage meetings and provide meeting links to colleagues.
10. Providing essential product support to both colleagues and clients, promptly addressing their needs and resolving any issues that may arise.
1. 在医疗设备和技术领域担任重要职务。
2. 定期为客户现场拍摄公司巡演，为他们提供身临其境的运营体验。
3. 对超声机进行现场演示，有效展示我们产品（ IVD 和成像）的功能。
4. 工作的一个重要部分是为客户和同事提供培训。
5. 负责为公司的社交媒体平台创建引人入胜的视频内容，从而增强公司的在线形象。
6. 管理我们公司的 LinkedIn 和 Facebook 页面。
7. 在技术方面，精通对身体各个部位进行超声波扫描，包括甲状腺、颈动脉、肝脏、肾脏以及心脏的三腔和四腔视图。在准备技术规范和产品说明文件方面发挥着至关重要的作用，确保客户可以轻松获得全面的信息。
8. 擅长为同事和客户创建有影响力的 PowerPoint 演示文稿
9. 负责管理会议并向同事提供会议链接。
10. 为同事和客户提供必要的产品支持，及时满足他们的需求并解决可能出现的任何问题。
Ribbons Ltd.
Manager, Technical Support (On-site) – 技术支持经理（现场）
Dhaka, Bangladesh – 达卡, 孟加拉国
1. Responded to customer inquiries and provided after-sales installation, maintenance, and technical training for hospital staff.
2. Provided service and support for all faulty medical equipment, including HFNC, BiPAP, Modular OT, ETT, Holter ECG, Dental Chair with Industrial Suction Machine, OT Light, OT Table, OT Pendent, Syringe Pump, Infusion Pump, Patient Monitor, RVG Sensor, etc.
3. Provided troubleshooting guide and technical information to determine the technical requirements of our internal and external customers for the equipment over the phone or via email.
4. Conducted regular equipment inspections and preventive maintenance to ensure equipment was in good working order.
5. Acted as a team leader in group projects, delegating tasks and providing feedback.
6. Completed training programs locally and abroad to improve technical knowledge and expertise.
7. Provided technical training to our company’s engineers and technicians at the office and workstation.
8. Worked flexible hours across night, weekend, and holiday shifts.
1. 回复客户询问并为医院工作人员提供售后安装、维护和技术培训。
2. 为所有有故障的医疗设备提供服务和支持，包括HFNC 、 BiPAP 、模块化 OT 、 ETT 、动态心电图、带工业吸引机的牙科椅、 OT 灯、 OT 工作台、 OT悬吊式、注射泵、输液泵、病人监护仪、 RVG 传感器， Etc。
3. 通过电话或电子邮件提供故障排除指南和技术信息，以确定我们的内部和外部客户对设备的技术要求。
4. 定期对设备进行检查和预防性维护，确保设备处于良好的工作状态。
5. 在团队项目中担任团队领导，委派任务并提供反馈。
6. 完成本地和国外的培训计划，以提高技术知识和专业知识。
7. 对我公司办公室、工作站的工程技术人员进行技术培训。
8. 夜间、周末和节假日轮班工作时间灵活。
Bengal Scientific & Surgical Co.
Assistant Engineer (Service) (On-site) – 助理工程师（服务）（现场）
Dhaka, Bangladesh – 达卡, 孟加拉国
1. Successfully provided after-sales installation, maintenance, and service for various medical equipment, including Ultrasonogram, X-ray, Low-temperature plasma sterilizer, Autoclave, C-arm, CR, Patient Monitor, OT Equipment, IVD Products, etc.
2. Traveled extensively across all districts and divisions of Bangladesh to provide technical support to government and private hospitals.
3. Participated in team projects and demonstrated strong collaborative and problem-solving skills.
4. Completed training programs locally and abroad to improve technical knowledge and expertise.
1. 各类医疗设备提供售后安装、维护和服务，包括超声波、 X射线、低温等离子灭菌器、高压灭菌器、 C型臂、 CR 、病人监护仪、 IVD产品等。
2. 广泛走访孟加拉国所有地区和部门，为政府和私立医院提供技术支持。
3. 参与团队项目并表现出强大的协作和解决问题的能力。
4. 完成本地和国外的培训计划，以提高技术知识和专业知识。
